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Refund Policy

 

At Orlando Car Service and Transfers, we strive to provide excellent service and ensure customer satisfaction. If you are not satisfied with our service, please review our refund policy below.

 

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Cancellation by Us: If we cancel your booking due to unforeseen circumstances (e.g., vehicle unavailability, driver illness, unsafe weather conditions), you will receive a full refund.

  • Service Failure: If we fail to provide the service as agreed upon (e.g., significant delays, no-show), you may be eligible for a partial or full refund, depending on the circumstances.

  • Customer Cancellation: Refunds for customer cancellations are subject to our cancellation policy (see section 2 below).

 

2. Cancellation Policy and Refunds

  • Cancellations Made More Than 24 Hours Before Scheduled Pickup:

    • You will receive a full refund.

  • Cancellations Made Within 24 Hours of Scheduled Pickup:

    • You may be subject to a cancellation fee equal to the full fare. Refunds, if any, will be determined on a case-by-case basis.

 

3. Non-Refundable Situations

Refunds will generally not be granted in the following situations:

  • No-Shows: If you fail to show up at the designated pickup location and time without prior notice, you will not be eligible for a refund.

  • Delays Due to Customer Actions: We are not responsible for delays caused by customer actions, such as providing incorrect information, being late for pickup, or requesting unscheduled stops.

  • Minor Service Issues: Minor service issues that do not significantly impact the overall transportation experience may not be eligible for a refund.

 

4. How to Request a Refund

To request a refund, please contact us as soon as possible by:

 

Please provide the following information:

  • Your name and contact information

  • Booking confirmation number

  • Date and time of service

  • Detailed explanation of the reason for the refund request

  • Any supporting documentation (e.g., photos, receipts)

 

5. Refund Processing

  • Review Process: We will review your refund request and supporting documentation within 48 hours.

  • Decision: We will notify you of our decision regarding your refund request via email or phone.

  • Refund Method: If a refund is approved, it will be issued to the original method of payment.

  • Processing Time: Please allow 2 business days for the refund to be processed and reflected in your account.

 

6. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may contact us to discuss the matter further. We are committed to resolving disputes fairly and efficiently.

 

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will post any changes on our website, and the revised policy will be effective immediately upon posting.

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